Information below applies to the 2022-23 men’s and women’s basketball season. Fans are encouraged to continue to monitor this page, as this FAQ will be updated as needed.
Box Office Hours
McKenzie Arena Box Office hours of operation are Monday through Friday, 10 am – 5 pm. The box office phone number is 423-266-MOCS(6627).
The Box Offices located at Gates 2 and 3 will open on game day 90 minutes prior to tip-off for on-site sales. Fans are encouraged to purchase tickets in advance to avoid lines on the day of game. Fans are also encouraged to choose Print-at-Home or Mobile Delivery for their purchased tickets.
To purchase single-game men’s basketball tickets, please click here.
To purchase single-game women’s basketball tickets, please click here.
Capacity
Due to construction at the McKenzie Arena, only the lower level seating (100 and 200-Level Sections) will be available for purchase which means capacity will be approximately 3,500. Fans are encouraged to purchase their tickets early to guarantee their seats!
Fans will be able to utilize the elevator between the 1st and 3rd floors of the arena. Public restrooms are available on the 3rd floor concourse. There are no public restrooms on the 1st floor level.
Please note: Most hallways on the 1st floor level will be restricted to public access, and will require a credential.
Concessions
During men’s basketball games, four (4) concession stands will be open and available for fans who would like to purchase food and/or beverages.
During women’s basketball games, two (2) concession stands will be open and available for fans who would like to purchase food and/or beverages.
Budweiser products will be available for purchase at all Mocs home contests. Valid ID is required to purchase alcohol, must be 21 years of age or older.
Only cashless forms of payment are accepted.
Don’t forget, all season ticket holders receive a discount at concession stands throughout the season simply by showing their season ticket!
Courtside Club Seats
Both men’s and women’s basketball games feature 28 courtside seats. These are “All You Can Eat” seats, and include parking for the season. Courtside tickets for the men’s basketball games also include access to Mocs Club Hospitality. Courtside Club Members should bring both their ticket and courtside credential to the game to access the seating area.
To learn more about courtside seating, please contact the Mocs Club at 423-425-4773.
Doors Open
Due to construction, Gate 1 will be offline. Gates 2 and 3, along with the Mabel St./Alumni Dr. Gate will be available for fans to enter the venue.
Public gates will open 60 minutes prior to tip-off.
For Mocs Club Members who have access to pre-game hospitality, Gate 2 will open 90 minutes prior to tip-off. Fans entering at this time will be required to show their hospitality credential and ticket to the game upon entering.
The Houston St. Gate will be restricted to credentialed staff, officials and teams. The Loading Ramp Roll-up Door Gate will be restricted to credentialed staff and media, along with game day employees and spirit team members. Additionally, most hallways on the 1st floor level will be restricted to public access, and will require a credential. Only the Mabel St./Alumni Dr. vomitory and the hallway leading to the elevator will be accessible to the public.
Elevator
Fans will be able to utilize the elevator between the 1st and 3rd floors of the arena. Public restrooms are available on the 3rd floor concourse. There are no public restrooms on the 1st floor level.
Merchandise
The Mocs Team Store is located on the concourse at stand 205, and will open 60 minutes prior to tip-off and remain open through the end of the game for fans who would like to add to their selection of Mocs gear!
Only cashless forms of payment are accepted.
Mocs Club Hospitality (Men’s Basketball Games Only)
Mocs Club Hospitality will be located on the concourse where Gate 1 used to be, and will open 90 minutes prior to tip-off to eligible members.
Due to construction, this area will not include seating options but will feature limited cocktail tables for some socializing. Guests are encouraged to take all food/drinks to your seat.
Mocs Club Hospitality will close at tip-off, and reopen during halftime for popcorn, ice cream and beverages.
Parking
Parking lots will open two (2) hours prior to tip-off for each home contest.
Due to construction, Lot 35 will not be available for public use. Lots 20, 32 and 33 will be donor lots during men’s basketball games. Lots 20 and 32 will be donor lots during women’s games.
To view the parking diagram for men’s basketball games, click here.
To view the parking diagram for women’s basketball games, click here.
All other lots around the arena will be available for public parking at $10 per space. Only cashless forms of payment are accepted.
Player Pass
Home and Visiting Team Player Pass will be located inside Gate 2, and can be accessed using the door on the far left. This area will open 60 minutes prior to tip-off.
Seating
All lower level seating for men’s basketball games is reserved. To view the men’s basketball seating map, click here.
Most lower level seating for women’s basketball games is general admission. Sections 102, 114, 115 and 127 feature reserved seating. To view the women’s basketball seating map, click here.
Tickets
Tickets for both men’s and women’s basketball games are available to be purchased in advance of game day here.
On the day of the game, tickets will be available to purchase at the box offices located at either Gate 2 or Gate 3 90-minutes prior to tip-off. Ticket prices increase $2 day of game, so fans are encouraged to purchase in advance of game day. In addition, tickets are limited due to capacity restrictions at the venue.
Will Call
General Will Call is located at the Gate 2 Box Office and will be open to fans 90 minutes prior to tip-off.
